Sizing Matters: How Tech, Standards Are Working to Solve Apparel Returns

| Mike O'Brien

Issues with sizing and color conventions have probably been an issue since the invention of clothes. And with so much shopping now driven online by the pandemic, combined with generally liberal return policies, apparel returns have exploded. New technology solutions and industry standards are both working to solve the problem.

Nike boxes stacked

Nike Doubles Down on DTC, Cutting Out 9 Retail Partners

| Mike O'Brien

Nike is shutting out nine of its retail partners as the company continues a major focus and shift toward direct-to-consumer (DTC) sales, according to a note from Susquehanna Financial Group analyst Sam Poser. The nine retailers are Belk, Dillard’s, Zappos, Boscov’s, Bob’s Stores, Fred Meyer, EBLens, VIM and City Blue.

Belk, eBay Enterprise, eBay, customer service, customer contact center, customer experience, retail, online retail, ecommerce

Belk Announces the Appointment of a New CEO

| MCM Staff

The Board of Directors of Belk, Inc. announced that Tim Belk will retire as chief executive officer of the company in July 2016. Former Hot Topic CEO, Lisa Harper will take over, see what this will mean for the company.

Belk, eBay Enterprise, eBay, customer service, customer contact center, customer experience, retail, online retail, ecommerce

Sycamore Partners Buys Belk

| MCM Staff

Belk, Inc., announced that it has entered into a definitive merger agreement whereby investment funds managed by New York-based private equity firm Sycamore Partners. See what this will mean for the retailer.

Belk, eBay Enterprise, eBay, customer service, customer contact center, customer experience, retail, online retail, ecommerce

Is Belk on the Block?

| Tim Parry

Belk, the largest family-owned department store in the U.S., says it is looking for a suitor. But will a competitor like Macy’s Inc. or Nordstrom come to the rescue? Or will it seek help from a private equity firm?