Half of U.S. Consumers Visiting Amazon During Prime Day Experienced Issues

| Mike O'Brien

A survey by JDA Software found that more than half of U.S. consumers – 52% – ran into technical difficulties during Prime Day. Of that group, 27% either gave up without making a purchase or bought less than they had planned. Amazon is also facing allegations of raising prices on some products, with the FTC looking into it.

Is Physical Retail in Vogue Again?

| Roei Livneh

As the saying goes, the more things change the more they stay the same. This is certainly true about today’s retail landscape. As ecommerce has certainly changed the way people are shopping, what the industry is finding is that more and more ecommerce retailers are looking to physical locations. Here is a look at how much retail is evolving and what the future holds.

How Mobile Plays a Major Role in Best Buy’s Omnichannel Experience

| Daniela Forte

Considered a leader in omnichannel in the retail industry, Best Buy is using mobile technology to strengthen its omnichannel capabilities to provide an exceptional customer experience across all touchpoints. Discover how mobile is making a difference with the way Best Buy is connecting with its customers.

Best Buy Reports Strong Q4 Growth, Adds New Wrinkle to Store Pickup

| Mike O'Brien

Best Buy reported a strong fourth quarter, increasing same-store sales 9% over the previous year and boosting online comp sales by 18%. The company also made improvements to its BOPIS program and is testing an app feature that lets customers notify associates when coming to pick up a large item.

Retail and Ecommerce Distribution Center Roundup

| Mike O'Brien

Amazon, Wayfair, Best Buy, Ulta Beauty and IKEA are among the major retailers announcing new distribution center or fulfillment center activity to meet consumer demand, in Multichannel Merchant’s periodic roundup of facilities news.