Tackling the Challenges of Store Inventory Accuracy

| Mike O'Brien

If stores are the weak link in inventory accuracy, how do you improve it to avoid stock-outs and dissatisfied customers? Steve DeNunzio of Ohio State’s graduate logistics program covers the challenges and solutions in this MCM CommerceChat podcast. He’ll also lead this discussion at Ecommerce Operations Summit in Columbus, OH.

Vacant Retail Locations Being Repurposed for Ecommerce Fulfillment

| Mike O'Brien

In an indicator of the continuing evolution of retail, more shuttered stores and malls are being converted to industrial space, especially for ecommerce fulfillment, according to a new report from commercial real estate firm CBRE. See where this is happening, what the drivers are and the prevailing local headwinds.

Instacart Pricing Change Leading to Threats of a Shopper Boycott

| Mike O'Brien

Instacart, the same-day grocery delivery company used by many grocers, is dealing with customer ire as freelance shoppers fulfilling the orders are passing up some jobs due to a change in the pricing structures. Also a number of shoppers have taken to Twitter to call for a boycott of the service due to a drop in their wages.

Retailers Flip on the Switch with Early Holiday Promotions

| Daniela Forte

The Halloween candy is probably still sitting in children’s bags and jack-o-lanterns are still aglow on people’s front porches, but the holiday shopping season has arrived. Here is a sample of what some of the major retailers are doing to push holiday season deals.

Boxed.com Will Send You Detergent When You Need It

| Mike O'Brien

Boxed.com, an ecommerce seller of bulk items at discount – think an online Costco – has created one AI-based tool that alerts customers when items are running low so they can reorder, and another that automatically sends them when it senses they’re nearly depleted.

Nordstrom, Costco, UPS Join Last-Mile Delivery Study in Seattle

| Mike O'Brien

Nordstrom, Costco and UPS have joined with a team from the University of Washington in Seattle to study solutions to last-mile delivery issues in urban areas. See what the group is charged with doing, and learn more on this topic in a session at Operations Summit 2017, March 27-29 in Pittsburgh, PA.

6 U.S. Brands That Nailed It on Singles Day 2015

| Tim Parry

Singles Day in China – November 11 – was an eye-opener for the naysayers. Alibaba announced that USD $14.3 billion of gross merchandise volume, and JD.com saw its number of orders increase by 130%, and an increase in GMV of more than 140%. Here’s a look at 6 U.S.-based merchants who took advantage of Singles Day 2015 in China, and totally nailed it.