Dragon Boat

What is Amazon Doing Now?

| Daniela Forte

Each week as my colleagues and I decide on a subject line for our newsletters, we come across at least one if not two Amazon-related articles.

Will Marketplaces Devour Ecommerce?

| Ellen Shannon

At Catalyst 2014, ChannelAdvisor CEO Scot Wingo was referring to the growing dominance of marketplaces, notably Amazon’s and eBay’s, and the fact that marketplaces are outpacing the growth in general ecommerce websites.

A Fantastic Customer Experience Doesn’t End With the Sale

| Jonathan Levitt

Failing to fulfill customers’ orders in a timely fashion can spell disaster for retailers of any size. Delivering products late can kill sales, batter your reputation and destroy customer loyalty. It can also squander all of the time, money and resources you spent acquiring new customers. Which is exactly why merchants need to remember that the customer experience journey doesn’t end with a sale.