Given the increased focus on sustainability and an Instagram-fueled focus on one-of-a-kind, vintage items, the growth and revenue potential of recommerce was inevitable. To be successful with this approach, you need to ensure that the customer experience is at its best, which is challenging given the logistics. Here are some tips.
Rent the Runway
Cloud-based CRM platform startup Kustomer has raised $60 million in a round led by Coatue with participation from current investors Tiger Global Management and Battery Ventures, bringing its total haul to $173.5 million as it pursues titans Zendesk and Salesforce. The company plans to build out R&D and open its first European office.
Rent the Runway is back up and running after a supply chain and inventory issue occurred the first week of October. The subscription company is once again accepting new subscribers a week ahead of the date it had originally planned. Here is a statement from Rent the Runway about how it handled everything.