StellaService, a customer service company announced the acquisition of ICC/Decision Services (ICC), an in-store customer experience management programs company. See what this will mean for both companies going forward.
Feedback can go a long way in order to connect a brand to its customers. That is why it is so imperative to create that connection in order to have a long-lasting relationship with your customer. Here is how several brands are connecting with the customer.
While Amazon still reigns with Prime, delivery times have slipped for non-Prime members as omnichannel retailers have caught up, according to new data from StellaService. However, this flexing of their fulfillment muscles has come at a significant cost.
General Growth Properties Sandeep Mathrani spilled the beans today on a big secret that really comes as no surprise: Amazon is going to open more Amazon Books bricks-and-mortar store locations. Like, at least 300 of them.
A StellaService report finds merchants are not using all the revenue generation and customer experience benefits they can drive with their returns process.
In this video taken at Shop.org 2015, StellaService Co-Founder and CEO Jordy Leiser talks with Multichannel Merchant Managing Editor Tim Parry about some of the in-store communication breakdowns that keep many retailers from offering the perfect omnichannel experience.
With the holiday shopping season fast approaching, retailers are lining up in droves to offer “free” shipping to consumers as a promotional tool to drive sales.
Every customer touchpoint gives you, the retailer, the opportunity to deliver a “wow” experience — one that keeps the customer coming back and telling their friends about the experience. Get back to basics with these five tactics for empowering your customer service employees while simultaneously ensuring your customers feel taken care of when they reach out for help.
The Cyber Weekend holiday was one for the record books for online merchants. The influx of holiday shoppers also meant and increase in holiday contact center calls. However, according to a recent survey conducted by StellaService, a majority of consumers spent most of their holiday weekend on hold.
Google is steadily making changes to its online shopping experience for consumers. In just a few months, the search engine has made several announcements in order to compete with the likes of Amazon and its brands.