MCM Outlook 2021: Past the Pivots to Ecommerce Operations Efficiency

| Mike O'Brien

Now that the challenges of the lockdown era are behind, and disruptions have solidified into new consumer behaviors and business practices, what’s next for ecommerce operations? In our annual MCM Outlook report, we talk to retail leaders and industry experts to drill down into how companies are faring and what’s working.

With Rising Parcel Costs, You Need Better Data

| Megan Rudolph

With the new year underway, you may be feeling the burden of the latest round of carrier rate and surcharge increases hitting parcel costs. In order to understand and mitigate their business impact, you need to arm yourself with information. How can you measure the net impact of these changes? It all starts with good, accurate data.

FedEx Adds Peak Residential Surcharge

| Mike O'Brien

FedEx has added on yet another surcharge, this time a 30 cent per package peak residential delivery charge for shippers who hand off an average of 30,000 packages weekly between Jan. 4-31 between FedEx Express, Ground and SmartPost, effective Feb. 15 and again until further notice. They apply to Ground and Express shipments.

USPS truck in snow feature

USPS Suffered Most in Holiday Package Deluge

| Mike O'Brien

The U.S. Post Office suffered most in terms of on-time performance and complaints this peak holiday season, experts agreed, with FedEx also having issues but not to the same extent and UPS doing better. Carriers of all stripes were buried by a cataclysmic holiday package deluge from Thanksgiving to Christmas.

shoppers on retail queue covid-19

2020 Year in Review: Retail Upended, Reset Continues

| Mike O'Brien

As 2020 comes to a close, it’s time to reflect back on a wild and crazy year in retail, to paraphrase the Festrunk brothers from Saturday Night Live. COVID-19 came in like a wrecking ball in February and March, causing widespread shutdowns that hit retail especially hard, leading to hockey-stick growth in ecommerce.

holiday returns drill chick

Holiday Returns Cost Expected to Double

| Mike O'Brien

After the explosion in holiday ecommerce, comes the flood of holiday returns, expected to cost retailers $1.1 billion, twice what it did in 2020, according to data from Narvar. goTRG and Returnly both said Dec. 26 was the peak day for consumers to initiate returns. UPS traditionally lists Jan. 2 as peak returns day for transit of returns.

UPS van in snow hero

UPS, FedEx Diverge on Last-Mile Surcharges

| Mike O'Brien

UPS has extended shipping surcharges into 2021, with some similarities and some differences FedEx. Most notable was a steeper price drop for the surcharge on UPS’s SurePost last-mile service, used by many smaller ecommerce shippers, as FedEx may be covering the cost of shifting volume from the USPS into its own ground network.

FedEx driver holiday snow feature

FedEx Extends Peak Surcharges Into 2021

| Mike O'Brien

FedEx announced this week it is extending peak surcharges beyond the holiday season, while lowering them from higher holiday levels, citing the expectation of ongoing heavy volume and associated costs, although some observers question that rationale amid strong financial results. UPS is expected to follow its duopoly partner.

UPS van in snow holiday peak season feature

Heavy Volume, Weather Compounding Holiday Peak Strain

| Mike O'Brien

Heading in the home stretch of the holiday peak season in an extraordinary year, and past the cutoffs for Christmas delivery by ground at major parcel carriers, transit time performance is holding up well even though expected delays reports are popping up. Vaccine delivery and heavy weather are compounding matters.

ShopRunner logo

ShopRunner to be Acquired By FedEx

| Mike O'Brien

FedEx is acquiring ecommerce platform ShopRunner, which offers subscribers guaranteed two-day delivery for $79 a year, looking to bolster its ecommerce offerings and bulk up in the battle against ex-partner Amazon, which is expected to restart 3P fulfillment in 2021. ShopRunner, based in Chicago, will be operated as a subsidiary.