In an effort to cut costs, Walgreens plans to close 200 U.S. stores, two years after it acquired Rite Aid and expanded its footprint to 9,500 stores. The closures are expected to cause “minimal disruption to customers and patients,” the company said in a statement, adding it will find jobs for affected employees in nearby locations.
FedEx has partnered with discount retailer Dollar General, offering dropoff and pickup services at 8,000 Dollar General stores by the end of 2020, giving it rural penetration it lacked. Along with its own stores and partnerships that also include Walgreens, Kroger and Albertsons, FedEx now has a network of 62,000 locations.
In a saturated industry, subscription box companies need a differentiator to succeed. From Blue Apron’s first-ever experiential retail popup shop to Birchbox’s partnership with Walgreens, they’re looking for ways to grow their business and meet consumer demands. Shipping excellence is one way to set yourself apart from the pack.
Walmart will open FedEx Office branches in 500 U.S. stores that let customers pick up and drop off packages for shipment and access printing services, while boosting foot traffic for the retailer. This follows the opening of 7,500 FedEx branches at Walgreens stores last year and is another Walmart weapon against Amazon.
With expectations so high and pressure to consistently delight a daily reality, shipping and delivery is a huge component of the overall customer experience. So being atop the industry in this category is no small feat. Find out what Apple did to win the 2016 Excellence in Customer Experience award at Operations Summit for best shipping and delivery experience.