Our First Time
SHERRY CHIGER, EDITORIAL DIRECTOR The name of the catalog escapes me it was 20 years ago, after all, back when I was in college but I’d mailed away for
Shipping/Delivery
PRIME TIME
Facing the clock is a constant in every employee’s life, but it doesn’t have to be the same clock face for everyone. Developing an optimum schedule ensures that a facility can operate at peak efficiency
Lip Service
You may like your VOIP with a dash of CRM, but most contact centers go for the online meat and potatoes, as our special benchmark report reveals
Systematic Thinking
I have been actively involved in development and implementation of order management systems and warehouse management systems for over 20 years. I have
FOOL’S GOLD
Dot-com fever unearthed some pockets of pure gold ore, but many prospectors were left with only a few shiny rocks. The Forty-niners just may have a few things to teach the Ninety-niners
Sticker Shock
Pay up or lose: An in-depth look at the soaring costs of electronic customer relationship management
Chain Reaction
Paper-driven processes invariably push up operating costs Many catalog companies don’t even realize they have a supply chain, or if they do, it’s a one-dimensional
Alloy Teams with “Elle Girl”
New York–Teen apparel and accessories cataloger Alloy Online and Hachette Filipacchi Magazines have partnered to develop editorial content and technology
*Hot Properties
With a reasonably constructed ten-year lease, a fulfillment operation can expect to attain an equity-underwritten rate of three dollars a square foot
Crossing the Bar
Inspect process, not production, with overseas suppliers Preparing for an international audience through an appreciation of their culture and methods