Returns, returns policy, holiday returns, retail, online retail, ecommerce, ecommerce fulfillment, operations and fulfillment, shipping/delivery

Return to Sender: Making Package Returns Easy

| Amine Khechfe

Sometimes an item doesn’t fit, it doesn’t match and sometimes customers simply just change their minds. Whatever the reason, returns are business critical and can affect the customer experience. Here are a few tips to help you “up” your returns game.

FedEx, UPS, FedEx Ground, FedEx Express, FedEx Smartpost, FedEx Freight, ecommerce fulfillment

FedEx Plans Massive Distribution Center in Palm Springs

| Erin Lynch

FedEx is in the midst of planning a “massive distribution center” located in Palm Springs, CA which would sort thousands of packages a day and employ approximately 300 workers. The facility would function as a regional distribution center serving the Coachella Valley.

same-day delivery

Same-Day Delivery: The Antidote to Amazon

| Rob Howard

When Amazon Prime was introduced in 2005, analysts and consumers alike thought it was a risky, expensive venture, however, Amazon Prime members now comprise nearly 10% of Amazon’s purchases, and spend twice as much as non-Prime members. While Amazon has certainly been giving retailers a lot of heartburn recently, there is a way to fight back and all comes down to same-day delivery.

A Fantastic Customer Experience Doesn’t End With the Sale

| Jonathan Levitt

Failing to fulfill customers’ orders in a timely fashion can spell disaster for retailers of any size. Delivering products late can kill sales, batter your reputation and destroy customer loyalty. It can also squander all of the time, money and resources you spent acquiring new customers. Which is exactly why merchants need to remember that the customer experience journey doesn’t end with a sale.

Macy's, Bloomingdale's, Deliv, same-day delivery, Amazon, ecommerce

Macy’s Addresses Omnichannel and Same-day Delivery

| Erin Lynch

While the fourth quarter showed a 1.6% decline in sales, Karen M. Hoguet, chief financial officer at Macy’s, said moving forward the retailer plans on making strides in its omnichannel fulfillment initiatives including buy online, pick up in-store, and same-day delivery.

Netflix Spoofs Amazon Drones

| Erin Lynch

It turns out Amazon is not the only online merchant looking to get into drone fulfillment capabilities. Netflix, taking jabs at its streaming video competitor, has announced its own delivery service, “Drone 2 Home,” in a recent video mocking the futuristic service.

U.S. Postal Service, USPS, UPS, Parcel Select, shipping and delivery

What America Wants and Needs from the USPS

| Erin Lynch

In order to gain a better perspective into the types of compromises and service changes the American public is willing to accept from the United States Postal Service, the Office of the Inspector General commissioned a small focus group to see where the public stood on funding, delivery locations, delivery days, and the overall future of the postal service.

U.S. Needs to Pay Attention to Canada’s Delivery Decisions

| Erin Lynch

With the U.S. population now jumping to their computers or mobile devices to shop or communicate with a friend or loved one, the USPS needs to look at ways to cut costs in order for it to survive and community mailboxes and cutting delivery days appears to be one of the best answers out there.