The Big App
The minute she walked into my office, I knew she was trouble. Trouble, with a capital T, and that rhymes with C, and that stands for CRM. Before I even
Shipping/Delivery
Backorders Have Always Been With Us
BACK IN THE DAY, as people say nowadays, initial order fill rates, defined as the percentage of customer orders shipped complete in less than three days
Wal-Martification
RETAIL SUPPLY CHAIN EFFICIENCY has increased dramatically since the late 1990s and this, as with most other changes in retailing, is a result of the phenomenon
Anything That Needs a Roof
WAREHOUSE FOR LEASE. Offers cooking, laundry, and babysitting services. No, that ad hasn’t run (yet), but the day when it might may not be too far off.
Opinion and Response
Don’t Count Us Out Just got your 20th anniversary edition of Catalog Age. Congratulations! Looking through the issue I came across a chart entitled on
Alloy Acquires OCM Direct
Teen apparel and sporting goods cataloger Alloy (Nasdaq: ALOY) continues its spree of acquiring youth-oriented marketing companies. The New York
Pilgrim’s Progress
Electronic kiosks are a self-service technology still on its rather torturous way to achieving the level of a boom, according to a 2003 kiosk benchmark
Retailers May Escape an Iraq War Backlash
WHEN U.S. TOMAHAWK CRUISE MISSILES rained from the skies over Baghdad in the early morning hours of March 20, retail companies braced for the worst after
Overpaying Is Not Dignified
IT MAY SEEM IRREVERENT to buy funeral supplies over the Internet, but as the aging U.S. population gives renewed impetus to the funeral business, sending
Budget Quadrille
Perhaps the most irritating thing about people who are very good at what they do aside from how easy they make the job look is that most of the time they