A WINNING Combination
Three years ago, when Circuit City was puzzling over how to set up its e-commerce fulfillment system, the electronics retailer could have gone in any
Shipping/Delivery
Wad-Waf’s Formula for Keeping Customers
OK, THAT COMPANY’S NAME may sound suspiciously like another you hear bandied about a lot these days, but we promise you it isn’t that one. Wad-Waf is
Best Practices in the Worst of Times
Statistics and forecasts are all very well, but you want to know what your peers are really doing to keep their operations afloat in straitened economic
Software Giants Lead Retail Ranking
In any rating of the biggest and the best in retail, it is tempting to go for sales volume and ignore other, less obvious factors. One ranking that does
Shopping in a Coffin-Cold Aisle
THE MOOD at the National Retail Federation’s annual conference wasn’t so much downbeat as might be expected as erratic: up one minute, down the next.
No Peace, No Profits
Aside from the fact that I really don’t like to shop, I made an extra effort to avoid the mall scene over the holidays, and I was not alone. Market research
A Taxing Treasure
I WAS IN VENICE RECENTLY, feeling a little glum because I couldn’t think of anything America has produced that could rival such a beautiful, mysterious
Opinion & Response
A Site for Sore Eyes We thoroughly enjoyed your article Keeping Content in Context (December). We recently redesigned our Website to make it easier for
Short Takes: Catch a (Paper) Tiger By the Tail
WHAT WOULD YOU DO if you wanted to save 851,000 tons of wood? Or 2.1 billion gallons of waste water? Just ask your favorite catalog company to switch
Short Takes: Bombs Away!
THE HARSH REALITY of pink slips flying, combined with the potential for American bombs dropping on Baghdad, kept nervous shoppers out of the malls in