Sticker Shock
Pay up or lose: An in-depth look at the soaring costs of electronic customer relationship management
Channel Integration
Lip Service
You may like your VOIP with a dash of CRM, but most contact centers go for the online meat and potatoes, as our special benchmark report reveals
Don’t miss the Catalog Power Forum
Join the top executives of Black Box, Brylane, Fingerhut, Newport News, and Catalog City at the Annual Catalog Conference Power Forum, June 5.
On the Scene at Jupiter Retailing Forum: Customization Means Conversion
Chicago–“Overhyped and underdelivered” is how Bill Bass, senior vice president of e-commerce and international for Lands
On the Scene at Jupiter Retailing Forum: Customization Means Conversion
Chicago–“Overhyped and underdelivered” is how Bill Bass, senior vice president of e-commerce and international for Lands
Multichannel Challenges: MUSEUM OF FINE ARTS, BOSTON
As a nonprofit business, the catalog/retail division of The Museum of Fine Arts, Boston (MFA) has long faced a host of challenges. Like for-profit multichannel
Ahead of the Game
As stories and jokes about failed dot-coms proliferate, it begins to seem that they are all here today, gone tomorrow. But e-commerce and multi-channel
PROMISES
E-fulfillment solutions allow companies engaged in direct-to-customer operations to handle the challenges of fulfillment over the Internet Two Christmases
For Brookstone, an EAI System Is Hard to Find
One of multichannel marketer Brookstone’s catalogs is titled Hard-to-Find Tools. And for nearly a year now, the upscale gadgets and tools company has
CATALOG AGE Benchmark 2001 on Operations
Catalogers often talk about the importance of giving customers the convenience of shopping from a variety of channels. But with the emphasis on multichannel