Remote Language Translation: Strengthen Your Cross-Channel Customer Support Strategy
In order to keep customer retention, retailers need to focus on customer satisfaction. As retailers become more global, it
Contact Center Resources
A 3-Pronged Approach to Contact Center Agent Retention
Agent turnover is an inherent problem for contact centers and replacing agents is a major cost consideration. Recruiting and training costs can significantly impact a company
The 3 C’s for Effective Order Fulfillment
Whether you use outsourced fulfillment or choose to run your fulfillment yourself, keep these three C
Merchants Get Their Contact Centers Ready for the Holidays
Multichannel Merchant and The Call Center School have teamed up to provide digital, catalog and other merchants with convenient and affordable internet-based training for new and existing call center staff to maximize the revenue potential of the holiday season.
9 Tips for Effective Live Chat
So just how do you make live chat work successfully for your company? We have nine tips to show you how to master the contact center art form.
The Mobile Revolution: What Does it Mean for Contact Centers?
This mobile revolution has consumers placing high demands on merchants to evolve their support models so they can resolve their issues on the fly, via their mobile or tablet device, and in between text messages. Here
3 Tips for Better Customer Service in an Outsourced Contact Center
There are several qualities that an outsourced contact center must possess to provide outstanding customer service. Here are three tips to improve the customer experience in an outsurced contact center.
4 Tips to Launch a Social Media Customer Service Program in Your Contact Center
The contact center industry has officially entered the next evolution of customer engagement and many are on a mission to figure out how best to implement these new and emerging technologies to service our digital customers. If your contact center is looking to launch or advance a social CRM program, here are 4 tips to remember.
5 Questions to Ask About Social Media Customer Support
For many businesses, the social media component is a critical element for their contact center. As a contact center is the extension of the brand, social media is an extension of the service. It is one more form of interaction that today