Two Key Ways to Know It’s Time to Purge Your Service Bureau
One relationship to examine as you look to trim costs is the one you have with your service bureau. Service bureaus are evolving
CRM
Think Before You Blast Those Follow-Up E-mails
There is no rule of thumb about the extra lift to expect when a follow-up e-mail is sent after a direct mail promotion or actual purchase. But here’s some important things to consider before sending that follow-up e-mail
Backword
MEXICO’S POST OFFICE THINKS PINK THE POSTAL SERVICE IN MEXICO ISN’T KNOWN FOR ITS SERVICE. Now perhaps it will be known for the pink and lime-green uniforms
Converting Single-Channel Buyers Into Multis May Prove Costly
We know through statistics and stories that multichannel customers are far superior to those who have only ordered from a single channel
Systems: Overcoming integration hurdles
Every merchant would in theory want to achieve true multichannel integration. The major benefits to this range from improved customer satisfaction and
For True Multichannel Integration, Consider the IPR Option
There are two basic routes to true multi-channel integration.
U.K. Contact Centers Slow to Adopt Remote Agent Model
Global communications company BT recently joined up with contact center technology company CosmoCom to promote adoption of green IT practices including the use of remote agents among contact centers in the U.K.
Can you handle your customer truth?
Want to transform customer insight into multichannel success? All you have to do is take an analytics-driven approach. But that’s typically easier said
OMS Directory
ABISON COMPREHENSIVE COMMERCE SUITEwww.abison.com Introduced: 2006 Version: 2.1.0 Company: Abison, founded 1997 Contact: Scott A. Karlo, 888-877-3963,
Live From ACCM: Power Forum Ponders the Multichannel Mystique
Orlando, FL–Multichannel merchants face a number of challenges these days — a slowing economy, rising shipping and mailing costs, and the increasing complexity of creating synergies between catalog, Web and store, to name a few.