What’s the Real Cost of a Fulfillment Error to Your Business?
What’s the actual cost of a fulfillment error to your business? Could it be a lost customer? Increase your focus on improving the error reduction process.
customer experience
Waffle House Will Deliver Your Package Scattered, Smothered and Covered
Be still my clogging arteries. Waffle House has entered the package delivery game. Kinda. Waffle House signed on to be the first official Roadie Roadhouse… Here’s why your package might be delivered with a side of grits.
Best Buy Expanding Availability of Curbside Pickup
Mobile app-driven startup service Curbside has expanded beyond Bay area Target locations and a San Jose mall to include three Best Buy stores in the area.
Don’t Count Out Big Retail as Focus and Investments in Omnichannel Rise
Amazon may buy Radio Shack and has opened up a store at Purdue University, but don’t count out major omnichannel retailers like Macy’s, Kohl’s and Walmart.
Returns Processing is a Vital Part of a Successful Omnichannel Strategy
Returns processing is an extremely important part of the customer experience and the overall omnichannel shopping journey, yet it is often glossed over.
Jet.com Is an Ecommerce David Taking on Amazon’s Goliath
Jet.com, a disruptive startup based in Montclair, NJ, is going after Amazon by taking a new approach that allows sellers to undercut the ecommerce giant on price by using a system that finds and exploits cost efficiencies in the ecommerce fulfillment process.
Retailers Focus on Returns Excellence as Processing Time Shrinks
StellaService finds returns processing times are shrinking, especially during the holidays, as more retailers make it a focus of the customer experience.
UPS Said to Handle 4 Million Returns By First Week of January, Up 15% from 2013
With many consumers large and small finding that not everything Santa brought was exactly what they wanted, UPS said it expects to handle 4 million returns packages by the end of the first week in January, up 15% from 3.5 million in 2013. The company estimated this deluge of reverse logistics hit a peak of 800,000 packages on Jan. 6.
An eBay Local Pilot Grows in Brooklyn
eBay said 83 businesses – including online merchants as well as retailers with physical stores – have joined its eBay Local pilot program in Brooklyn, NY., offering a range of delivery options, including $5 same-day and in-store pickup, to consumers through eBay’s website and mobile apps.
The Brooklyn trial is taking place as the company shifts the focus of Amazon Local more toward its core marketplace sellers, with less emphasis on major retailers.
Belk Renews Contract with eBay Enterprise for Customer Service Management
eBay Enterprise announced an extended multiyear agreement with department store chain Belk Inc. to provide Belk with multi-site customer support.