Retailers throw out the term omnichannel like every merchant is offering their customers the ability to buy online and pick up in store. But truth be told,that’s a big part of the reason you’re seeing a slowdown of omnichannel roll-outs. Here’s why omnichannel tends to fail at the store level.
Rapid delivery, customer interaction and cost transparency are keys to success in China, an Alibaba executive said at Growing Global in Hollywood, CA.
Batteries Plus Bulbs creates a seamless online and mobile shopping experience by integrating new omnichannel features and functionalities, such as buy online and pick up in store.
Gap is bringing same-day delivery to the next level for Virgin Hotels’ guests in Chicago. By leveraging Gap’s reserve in store technology, hotel guests can shop on gap.com to reserve the styles they want and within a few hours try and purchase the items they reserved.
By offering more than the traditional brown box, successful brands can ensure that consumers enjoy the unboxing experience and share it on social media.
This year, Multichannel Merchant set out to identify and recognize the leaders in customer experience—the companies that routinely excel at every phase of the ecommerce sales experience. These are their secrets to success
A Macy’s exec told IRCE attendees that buy online/pickup in store demand will be 3x higher during this year’s peak season than it was last December.
U.S. consumers are continuing to demand convenience, advanced mobile features, flexible shipping options and ease of product returns, according to the fourth annual UPS Pulse of the Online Shopper study.
Ratings and reviews not only provide credibility for your business but make the purchase decision an easier one for your customer. See how you can properly leverage your ratings and reviews.
Bonobos’s CMO talks to Multichannel Merchant about how the company creates an overall great experience for its customers.