Work with and around voicemail
We now have e-mail, text chat, Twitter, mail and more. So why does anyone still bother to sell over the phone? The secret of those marketers who use telemarketing
Customer Relationship Management
Proactive Online Reputation Management is a Must
Retailers may not have the time or resources to search for and respond to every comment about their business online. But with an openness to accept customer feedback, they can transform critics into champions for the company.
Reducing Inventory Management Costs
Managing inventory is always a balancing act between overstocks and backorders. But there are steps you can take to improve the process, which can result in lower costs and higher service levels.
It’s 2009: Do You Know Where Your Inventory Is?
Inventory management may not be as sexy as creating social media strategies or viral marketing campaigns, but it is a key component in your marketing strategy. How you manage your relationships with your vendors and stock levels has a direct affect on customer loyalty and profitability.
Making the Right Call on Contact Center Outsourcing
Are you considering outsourcing your contact center services
Schedule Adherence: ‘Big Brother’ or ‘Big Picture?’
Schedule adherence in the contact center isn
Take the Systematic Approach to E-mail Testing
Systematic testing is essential to determining how well e-mail is resonating with recipients and gathering more data that can help craft campaigns and fine-tune messages to drive even greater relevance. The question of course is who to test, and why
How to Keep Your Existing Customers
It is one of the oldest clich