Retailers Estimate Holiday Return Fraud Will Cost Them $3.4 Billion
As one of the most serious, but often most misunderstood, retail loss prevention issues, return fraud costs retailers billions of dollars every year.
Ecommerce
Merchants are Creating a Better Ecommerce Experience
In this video interview, MarketLive chairman and founder Ken Burke talks about some of the reasons the ecommerce channel is seeing such tremendous growth.
Apple Launches iBeacon App to Tailor In-Store Shopping Experience
With the help of Bluetooth technology, shoppers can now tailor their shopping experience inside one of 254 Apple stores throughout the United States, through the new iBeacon mobile app.
Keeping Your Site Up and Running This Holiday Season
In this video interview, Panopta CEO Jason Abate discusses the outages that plagued Cabelas.com over Cyber Weekend 2013, and what merchants need to do to keep their sites up and running throughout the peak season.
Why Amazon Tops the ForeSee Experience Index
In this video interview, Foresee president and CEO Larry Freed says Amazon is doing just about everything right, which is why it tops the first ForeSee Experience Index.
Mobile Transactions Fuel 52% Increase in Cyber Monday Sales
With shoppers increasingly using mobile devices to make purchases, Shopatron saw an increase in its Cyber Monday sales of 52% over the 2012 holiday season, according to a press release by Shopatron.
5 Tips on Creating Holiday Ready Customer Service
With the holiday shopping season in full swing, merchants are looking to boost holiday sales this year. However, business could ultimately suffer if customer service is not up to par. Here are five tips that will lead to not only exceptional customer service across all channels but also a happy customer.
Bad Connection: Limited Live Call Agents Easily Accessible Over Cyber Weekend
The Cyber Weekend holiday was one for the record books for online merchants. The influx of holiday shoppers also meant and increase in holiday contact center calls. However, according to a recent survey conducted by StellaService, a majority of consumers spent most of their holiday weekend on hold.
Rakuten Saw Huge Jump in Visits Leading Up to Cyber Weekend
Rakuten saw a huge jump in visits to its ecommerce site, the rise in consumer sales and traffic began Monday before Black Friday with a spike on Thanksgiving Day and an increase the morning of Black Friday, according to a press release.
Aeropostale Sees Online Sales Decline in 3rd Quarter
Aeropostale, a specialty retailer of casual apparel for young women and men, released its third quarter results, which showed a 15% decrease in net sales and comparable sales, which include the ecommerce channel. CEO Thomas P. Johnson said in the release that he was “disappointed in the overall performance as customer adoption is occurring more slowly than we would like against the backdrop of a challenging teen retail environment.”