What Can We Learn from eBay and Amazon’s Q4? Go Mobile

| Erin Lynch

When looking at some of the more successful fourth quarter performances inside marketplaces such as such as eBay and Amazon, it appears one of the sure fire ways to boost sales is through mobile. As an example, by attracting more customers using mobile gift guides and mobile-only deals, eBay was able to double its mobile sales in 2012. Maybe it’s time your ecommerce company started getting serious about mcommerce.

How to Stand Out From the Crowd in a Marketplace Environment

| Bernard Luthi

More consumers are shopping online than ever before, and not just for Christmas. According to figures from eMarketer, U.S. shoppers spent $343.43 billion in 2012 alone. Therefore, in this fast growing retail ecosystem it’s more important than ever for retailers, big or small, to stand out from the crowd.

How to Design Beautiful Online Shopping Experiences

| Terry Costa

Fashion, beauty and apparel brands selling online are quick to adopt innovative ecommerce technologies and tactics that assist in showing off their products to their best advantage. Here are some early-adopter best practices used to ratchet up satisfaction with the online buying experience, that any retailer looking to improve online conversions and average order value, can borrow from.

3 Ways to Simplify International Expansion with Global Marketplaces

| MCM staff

International e-commerce presents many challenges, and selling across borders requires careful consideration of cultural differences, government regulations and operational infrastructure. This article outlines the various marketplaces and fulfillment tools that are available to help retailers tackle this growing International opportunity.

Williams-Sonoma Tops Mystery Shopping Study

| Daniela Forte

Williams-Sonoma top the list for the e-tailing group’s 15th Annual Mystery Shopping Study For the Fourth Quarter of 2012. The e-tailing group released their Customer Experience Index results this week. Williams-Sonoma was followed by Nordstrom and Amazon in the top three.

Using Facets to Improve Customer Experience

| MCM staff

In this video taken during a break at IRWD 2013 on Feb. 12, Shaun Ryan, CEO of SLI Systems, and Kevin Metz, Vice president of ecommerce at Caché, talk with Multichannel Merchant’s Tim Parry about how they use facets to improve the overall ecommerce customer experience.

Ebay CEO Says Same-day Delivery Possible

| Erin Lynch

Ebay’s CEO John Donahoe said during the Goldman Sachs Technology and Internet Conference that he believes the ecommerce company can provide same-day delivery at scale. Donahoe said it can be done in a similar to the way the on-demand private driver company Uber conducts its business where private driving companies attempt to outbid each other for fares.