Shepler’s Sets Aggressive Goals, Meets 2012 Operational Challenges
Doug Smith, vice president of operations at Shepler
Data & Analytics
How the Customer and Service Rep Relationship is Changing
With the advent of social media and advancement of mobile technologies, the way customers connect with brands has fundamentally changed over the past couple years. The folks at Avaya have pieced together a visual study they conducted that breaks down a wide range of channels consumers currently use to interact with businesses.
USPS Announces 2013 Mailing Promotions
The U.S. Postal Service has released its promotions calendar for 2013
Seizing the Opportunity from Digital Disruption #FORRForum
At Forrester’s inaugural Forum For eBusiness & Channel Strategy Professionals, speakers are debating the role that digital disruption will play in eBusiness. Here are a sampling of tweets from Day 1 of the Forum, which began Oct. 25 in Chicago.
Tweets from Conversion Conference Ft. Lauderdale
Tweets from Conversion Conference #convcon The Conversion Conference was held Oct. 9-10, 2012 in Ft. Lauderdale, FL. Here is a sampling of tweets from the conference. Storified by MultichannelMerchant
Storify: Tweets from #DMA12, Part 1
Tweets from #DMA12 part 1 October 13, 14 and 15, 2012 tweets from DMA Annual Storified by MultichannelMerchant
More Ways to Manage the Complexity of Site Search
In our previous article on understanding the complexities of managing site search and navigation, we explained how to optimize search across different mobile devices, monitor keyword search terms, and conduct A/B testing. We
#shoporg12 Storified: The Day 1 Tweets
#shoporg12 Day 1 Here’s a collection of tweets by attendees of the Shop.org Summit in Denver on Sept. 11, 2012. Storified by Tim Parry
How to Optimize for Big Data
Marketers need to step up to the challenges of Big Data to claim its rewards. Here
Dissecting High Homepage Bounce Rates
Knowing that the homepage is often a website’s first date with the visitor