How Bonobos Creates a Great Customer Experience
Bonobos’s CMO talks to Multichannel Merchant about how the company creates an overall great experience for its customers.
Operations Summit 2015
Bonobos on Creating a Great Returns Experience
Angela Goldstein, senior manager of operations for Bonobos, talks about how the company delivers a great returns experience for its customers.
BCBG Max Azria Group on Fulfillment Excellence
Alex Golshan of BCBG Max Azria Group talks with Multichannel Merchant Senior Editor Mike O’Brien on how the company excels at shipping and delivery.
Merchants Address Fast Delivery Demands
Merchant panelists at Operations Summit 2015 said they’re doing all they can to decrease time-to-customer, but same-day delivery isn’t a high priority.
Customer Experience Award Winners Demonstrate Retail Innovation
The awards, established to recognize retailers at the cutting edge of delivery, packaging, returns, customer experience and innovation, were presented in a ceremony at the annual Operations Summit 2015. See which retailer took home an award.
A Crawl and Walk Approach to Omnichannel for Macy’s
With omnichannel becoming the norm these days, retailers are trying to figure out where to begin, which avenue to take first. Macy’s
Omnichannel Operations, Rising Costs, Customer Experience, Innovation and More
Over 700 direct-to-customer and omnichannel operations, distribution executives and managers, and industry vendors, came together at the annual Operations Summit in Louisville, KY.
Making the Direct-to-Customer Returns Process Easy and Painless
How do you make your returns process easy and painless for direct-to-customer orders? We asked this question to three direct-to-customer retail executives who will be speaking at Operations Summit 2015, which will be held April 14-16 in Louisville, KY.
JackThreads Talks About Using Social Media in the Contact Center
JackThreads Customer Engagement Manager David Tull talks about using social media in the contact center and its contribution to the company’s success.
Talking Distribution Center Automation Trends with Cabela’s
Kevin Thompson of Cabela’s talks with Multichannel Merchant about the latest and greatest in distribution center automation technology and processes.