Same-day fulfillment continues to capture the attention of retailers, whether direct delivery to the customer or in-store pickup. Unlike a few months ago, retailers now have more same-day options to evaluate and test, including both in-house and outsourced approaches.
The proposed costs for third-party fulfillment (3PF) will depend on your company’s volume of orders and transactions, the service level metrics you set as standards, and your company profile data … Continue Reading →
For direct-to-customer food merchants, the cost to ship merchandise can be rather steep. And when you add in factors such as package weight and spoilage risks, customer incentives such as free shipping is nearly impossible.
When customer service representatives are getting bombarded with upset customers, the reps themselves tend to start getting upset themselves. When you are looking to hire contact center reps, that’s part … Continue Reading →
Spring is the perfect time of year for small-to-medium size multichannel merchants to identify new ways to streamline their business operations and improve go-to-market programs. A good spring cleaning is … Continue Reading →
Join leading brands like Victoria’s Secret, Gilt Groupe and The Limited April 23-25 2013 in Columbus, Ohio Visit the operationssummit.com web site Digital, mobile & catalog merchandise sales are skyrocketing … Continue Reading →