The best laid plans at times fall short without timely feedback loops using real-time data paired with rapid decision-making. Even top Internet Retailers struggle to map adequate bandwidth, resources and skillsets at critical holiday season. Many ecommerce companies have found an answer, they partner with knowledge processing outsourcing companies (KPOs).
Agent turnover is an inherent problem for contact centers and replacing agents is a major cost consideration. Recruiting and training costs can significantly impact a company
Free shipping is a great way for small retailers to attract new and repeat customers, and ensure that they enjoy strong sales during the holidays and throughout the year. But when some retailers pulled back on free shipping deals, average order values declined and they experienced negative growth versus a year ago. Here’s why free shipping will help you compete with the big box retailers this holiday season.
Wayfair.com, an online retailer of home goods, has doubled its warehouse space in anticipation of the all important Black Friday/Cyber Monday holiday shopping weekend. Find out why Wayfair.com needs the extra warehouse space and how the company has grown in the past year.
Although the U.S. Postal Service incurred its worst net loss ever — nearly $16 billion for fiscal year 2012 — there was at least one shining light: its shipping and package business. Find out how the USPS has grown this segment.
Sessions and exhibitions relating to regional carriers had a lot of traction at the Parcel Forum last month in Chicago. Here
Any time merchants can cut costs, they
How can marketers create a more favorable shopping experience for consumers this holiday season? Here are a few key tips marketers should keep in mind when it comes to creating a united cross-channel strategy for holiday retail success.
One way to get more mileage out of your email outreach is to improve event-based email marketing. As with personalization and segmentation, even if your resources are limited you can start with a these three types of triggers.
The 2012 holiday season is fast approaching, and what better way to prepare than to get your shipping processes in tip top shape. Making a few changes now can pay dividends during your peak season, helping you meet marketplace shipping requirements, ensuring that your packages arrive on time, and maybe giving you a few extra hours of sleep each night.