As we reported last month, same-day delivery appears to be the next step for ecommerce giant Amazon.com. According to published reports, Amazon is now offering a same-day delivery service, as is ecommerce rival eBay.
While most pre-holiday planning involves striking the perfect balance among inventory, increased traffic in-store and online, and competitive promotions, a few easy steps in advance of the holiday madness can help ensure post-holiday preparedness as well. Evaluate your returns process from both within and outside the organization. Examine the customer experience to identify possible pain points. Process refunds and store credits as quickly as possible.
Sure, your order management and fulfillment system should be able to take a snapshot of your data for yesterday and today, but what about tomorrow? How will the multiple multichannel promotions you have in place and have planned affect demand? How many SKUs will you need of which items two weeks from now, or a month out?
Whether your peak to average ratio is 2-1 or 20-1, time is getting tight to ensure that your facility is ready for peak. Making that list and checking it twice can be just the thing to ensure another successful peak season.
Mark Carson, president and co-founder of Fat Brain Toys, said his staff moved the company’s inventory last Friday through Sunday and the new space became operational on Monday.
So just how do you make live chat work successfully for your company? We have nine tips to show you how to master the contact center art form.
With more than 120,000 SKUs in its inventory, Tool King has its work cut out for it as it makes the transition to Google Shopping. Multichannel Merchant senior content manager Tim Parry sat down with Ben Skigen, Toolking.com
Allowing vendors to ship merchandise directly to a retailer