Smiling is a great tool for call center staff, as it can make employees more comfortable. Our natural tendency is to stick with attributes that are familiar to us; smiling decreases this need and hence can help staff experiencing an uncomfortable conversation to handle it better.
The U.S. Post Office continued the trend of strong growth in its parcel business while showing losses in mail delivery in its third quarter results. But help may be on the way in the form of a postal reform bill that would lessen the burden of mandated pre-funding of retiree health benefits.
Top retailers use innovation to deliver an outstanding customer experience and set themselves apart. Here’s why Ulta Beauty won MCM’s Innovator of the Year.
For growing brands, nothing is as important as establishing long-term health. With U.S. ecommerce sales predicted to surpass $480 billion by 2018, it’s no surprise entrepreneurs across all industries are flocking online to earn a piece of this growing business.
With over 2,000 subscription box services in operations this year, the number continues to grow. See what are the most popular ones are and how they are fueling ecommerce today.
Shipping solutions firm OSM Worldwide has seen a 52% increase in domestic shipping revenue from 2015 to 2016, driven largely by growth in ecommerce demand.
Ever-rising expectations call for retailers to be increasingly tuned in to customers’ needs and wants across channels, while consistently delivering on promises and being more flexible and responsive when issues arise. See why Bonobos once again won the award for Customer Experience Leader.
UPS is continuing to push for increased efficiency through hub automation projects and its ORION route optimization system. The company reported Q2 revenue growth of 3.8% to $14.63 billion, with profit up 3.2% to $1.27 billion. Its ecommerce business is on pace to grow faster than expected through the end of the year, officials said, based on strength in U.S. consumer spending.
It is being predicted that in five years that it will all be about video on Facebook and that it is a richer source of advertising for marketers. See how video can provide your consumers with just the right amount of content without losing their attention.
Since U.S. online merchants take the leading role in selling internationally, DHL eCommerce will make substantial investments in the United States in the next years and expand its capabilities to serve businesses selling abroad significantly. Here’s a look at DHL’s $137 million cross-border plan.