Q&A with J. Jill’s Kathie Lynch: Clothes Calls in Store
Kathie Lynch is the vice president of fulfillment for women’s apparel brand J. Jill, which was acquired by The Talbots in February 2006. Her group is
Operations & Fulfillment
The Shape of Parcel Efficiency
If the sweeping changes of the pending postal rate case could be summed up in one sentence, it would be this: How much you pay for postage depends on
Illuminating DC Lighting
A brightly lit facility not only helps reduce fatigue and errors, but it also helps foster a friendlier and more orderly work environment. Early distribution
Softening the Blow
No matter how much you read about the expected postal rate changes, if you’re like most other mailers you’re still seeking the answer to one question:
Best Practices in Material Handling and Put-away
Most distribution professionals understand that it is not enough to know how their company performs year over year; they must also continue to improve
Counterpoint: Why Service Level Isn’t an Ideal Metric
Contact centers are data-rich environments, with detailed information available from a multitude of systems on every minute step of each interaction’s
Shrinking Shrinkage
Retailers lose $37.4 billion a year to shrinkage inventory loss due to theft or fraud according to a University of Florida study sponsored by the National
USPS Governors Protest but Approve Rate Case
Catalogers are getting whacked hard with the new postal rate hike. The U.S. Postal Service Board of Governors (BOG) on March 19 approved the majority
Spotlight on NCOF: The Importance of Forecasting
Welcome to our continuing series highlighting the speakers of the National Conference on Operations & Fulfillment (NCOF), which MULTICHANNEL MERCHANT
How Lehman’s Puts People First
Many companies say they value their employees, but Lehman’s, a purveyor of hardware, home goods, and gifts, shows it. Our company culture is such that