Saving Space
Few distribution center managers have the luxury of excess warehouse space that can be tapped whenever needed. Certainly the vast majority of DC personnel would claim they have a shortage rather than a surplus of space.
Operations & Fulfillment
Hershey Outsources Direct Jobs, Plans Layoffs
Approximately 50 employees in the catalog and online gift department at The Hershey Co. will be laid off, a result of the chocolate company
A Few Thoughts on Storage and Inventory Control
Storage and inventory control processes include the activities related to holding material and the processes of counting and transacting the material as it moves through the warehouse.
Bright Idea: Don’t Underestimate the Importance of Lighting
A brightly lit facility helps reduce fatigue and reduce errors. A bright facility also helps foster a friendlier and more orderly work environment.
Just About Everything You Need to Know Barcode Printer/Applicators
To comment how automated data collection (ADC) has made inventory and material tracking incredibly more efficient would be preaching to the converted. But now that things in the warehouse are moving so smoothly, have you noticed an area where the barcoding process bogs down?
Getting Blocked? It’s Probably Not Your Content
(Magilla Marketing) Too many marketers fail to take basic steps to ensure their e-mail gets delivered and, as a result, seriously risk getting their campaigns blocked, according to Craig Spiezle, director of online safety for Microsoft.
Multichannel Service Improves–or Does It?
A study from e-Gain Communications, a Mountain View, CA-based supplier of customer service and contact center software, reveals both good news and bad news regarding the state of multichannel customer service.
Six Tips for Training Universal Service Agents
Universal service agents perform a wide variety of tasks in today’s contact center: taking inbound order calls, resolving customer service issues, responding to e-mails, engaging in online chat with Web customers.
Keeping Store Staff
In an industry infamous for high turnover rates and seasonal staffing, retailers continually face the challenge of hiring and retaining store employees.