Survey: WMS’ Underutilized

| MCM staff

A recent Supply Chain Consortium benchmarking and best practices survey of 100 top retail and related companies from Raleigh, NC-based consultancy Tompkins Associates reveals that too many organizations underutilize their warehouse management system (WMS) investment or do not make sound upgrade and replacement decisions.

TIDBITS

| MCM staff

Hanesbrands closing DCs Apparel manufacturer/marketer Hanesbrands, whose catalogs include Champion and One Hanes Place, wasted little time following through

This call is being recorded

| Bennett Voyles

Until a few years ago, contact center agents were monitored only infrequently. But advances in technology mean that more and more agents are being recorded

CAPTURING PHANTOM DEMAND

| Tim Parry

For many direct merchants, recording phantom demand can be as elusive as capturing an actual ghost. Advancements in contact center and Website technology

Get Vocal about Self-Service

| MCM staff

The world has lost patience with poorly designed self-service solutions. But you need automation to handle growing call volumes and to provide 24-hour

Close to home

| MCM staff

Fewer and fewer shippers are overlooking the regional carriers, and the number of such companies is growing as a result.

An education in ops

| MCM staff

Adam Schwartz is vice president/general counsel for Colchester, CT-based S&S Worldwide, which sells education and recreation products to schools and institutions.