BEYOND SCHEDULING
Optimization is not just for search engines. The latest buzzword to hit the contact center scene is workforce optimization, which some describe as workforce
Operations & Fulfillment
MULTICHANNEL INVENTORY: What You Need to Know
It sounds like a sci-fi trilogy: Past, present, and future merge to provide a single, optimal inventory experience. Multichannel merchants manage inventory
Are You Outsourcing?
The debate over international outsourcing is passionate. With protectionists and free trade advocates drawing battle lines. Isn
Freight Consolidation and Zone Skipping – Putting Control In The Right Hands
With fuel prices and interest rates on the rise, multichannel merchants are taking a closer look at how to cut total costs of goods by driving down per unit transportation costs.
Customize Dashboards for Individual Needs
You should create multiple “dashboards” in your facility, signs or screens each customized with metrics and information for a particular audience. Senior management will be most interested in getting a view of how the entire facility is doing.
Nordstrom To Expand Cedar Rapids DC
Seattle-based cataloger/retailer Nordstrom said on Aug. 29, it plans to expand its Cedar Rapids, IA-based fulfillment and contact centers. The expansion will coincide with the company’s updating of its direct business’ inventory systems.
Custom Prospect Database Solutions – Technology Implications
In the third installment of this four-part series on building custom prospect databases, we’ll discuss how customized consumer prospect database systems require changes in how we leverage and apply technology to the process of customer acquisition. Specifically, we’ll explore where prospect databases are hosted and maintained, how data consolidations work if the house file is integrated in the prospecting solution, and how and by whom the “rental” data are accessed.
Canada Post to Launch Look Book
The catalog division of Toronto-based Canada Post is launching the Look Book, a catalog of catalogs from U.S. and Canadian merchants.
A New Look at the Contact Center’s Top 20 Metrics
The evolution of a simple call center into a multichannel contact center doesn
IT MAINTENANCE checklist
By now everyone knows the importance of performing routine checks of the smoke alarms in his home twice a year. So too you should be conducting periodic