Spotlight: 3PLs
Every year the Georgia Institute of Technology, along with several corporate sponsors, conducts an in-depth study of the third-party logistics (3PL) industry
Operations & Fulfillment
Material handling benchmarks
The more things change on the front end dazzling new merchandise, cool Websites, innovative marketing campaigns the more they stay the same on the back
Boxed In?
Getting a detail right, as opposed to almost right, can make all the difference for multichannel merchants. Picking the right shipping package is one
No Pseudo in This Wire It’s the Real Thing
Sophisticated technology is a key feature that differentiates the modern contact center from the traditional call center. Pseudowire technology, a breakthrough
Read This Before You Outsource
We take contact center outsourcing almost for granted these days, but the process is far more complex than it seems at first glance. Elizabeth Herrell,
Parcel carriers release new rates for 2006
It’s that time of year again: No, not the time for keeping New Year’s resolutions, but for absorbing the new parcel carrier rates announced last month
Cost confusion
Logistics is hardly the stuff of controversy, but a session on logistics costs at this year’s meeting of the Council of Supply Chain Management Professionals
FedEx Announces 2006 Rates
Effective Jan. 2, Federal Express Corp.
Export Compliance: Seven Trends to Watch
As we approach the end of the year, it’s time to pull out the old crystal ball and try to figure out what lies ahead. Fortunately, the global trade experts at JPMorgan Chase Vastera have made divination easier, at least in the area of export compliance.
What Goes Into a Per-Order Labor Cost Calculation?
One of our readers recently sent in the following question regarding per-order labor costs and how to calculate them: “Do the labor costs relate only to pickers and packers of the orders? What about management?