Manifest Destiny

| MCM staff

There is an adage in business that your receptionist is your most important employee. After all, he is the most prominent personality of your company,

Uncommon measures

| Rama Ramaswami

Benchmarks are a longstanding staple of warehousing, used to measure everything from employee performance to daily shipments. But they’re not always standard,

Hershey Foods’ DC design

| Rama Ramaswami

When Hershey Foods Corp. (HFC) decided to build a new mega-distribution center near its Pennsylvania manufacturing plant a few years ago, the mammoth

FedEx Announces Express Rate Hikes

| John Fischer

Effective Jan. 2, Memphis, TN-based Federal Express Corp. will charge an additional 3.5% for U.S. domestic and U.S. export Express package and freight shipments.

Rule of Law

| Jackson Wood

In today’s highly regulated business environment, compliance has become a full-time function for most companies. A host of new security rules following

Delivering benchmarks

| Rama Ramaswami

We aren’t quite sure when the shipping and delivery departments left their modest lodgings in the recesses of the warehouse and entered the boardroom.

Forecasting Profits

| Margery Weinstein

Selecting the merchandise that customers want to buy is fundamental to your business’s success. So is ordering the correct amount of that merchandise.

Best practices for shippers

| Peter M. Stiles

As competition for carrier resources becomes more intense, shippers that develop effective programs in collaboration with carriers are most likely to