Reverse Waltz
What, you might wonder, does dancing have in common with reverse logistics? Perhaps not much at first glance, but as soon as you introduce the metaphor
Operations & Fulfillment
Critics’ Choice
This year’s Order Management Software Review includes grades and ranks for each major software function from the vendors’ own perspective, giving you
Spotlight On CUSTOMER SERVICE
BY LAWRENCE DEAN SHEMESH Did you ever wonder what makes one company successful and another fail? Two elements (in my opinion) are the root cause of all
Fast Forward
Top Picks In the market for picking technologies? Chances are you’re looking for advice. Dave Piasecki, principal of Inventory Operations Consulting in
Successful Seasonal Hiring HELP WANTED
A mere 275 shopping days until Christmas! While you may have a while before you need to address your holiday cards, the time is approaching rapidly for
Proactive Service
GONE ARE THE DAYS when running call centers as they were known back then was mostly a matter of policing order entries and making sure agents met productivity
Now You See It
IF YOU LOOK HARD ENOUGH, you just may catch a glimpse of the next big thing in technology. computing, as it is widely called, is a market that’s slated
The SPIN DOCTORS
TODAY’S CONSUMER is beset with uncounted retail choices, many of them unpleasant. For the curmudgeonly shopper, namely me, significant acquisitions are
PAYMENT [ processing ] IN FULL
Online jewelry merchant Ice.com’s wares include $1,300 diamond pendants, $3,000 engagement rings, and $4,000 pearl necklaces. Not surprisingly the company
PC Connection, Red Envelope Warn on Resultss
Merrimack, NH-based computer reseller PC Connection (Nasdaq: PCCC) and San Francisco-based gifts cataloger Red Envelope (Nasdaq: REDE) downgraded their fiscal guidance this week.