A Defining Moment
This year’s annual conference of the Council of Logistics Management, held in Chicago, witnessed a milestone in the history of logistics and supply chain
Operations & Fulfillment
The Not-So-Chic Customer
Stereotypes have their uses. Where would we be, for instance, without the parcel or the order size? It’s a little riskier, though, to pigeonhole customers.
Foaming at the Mouth
You’re furious. Your heart pounds, the sweat breaks out on your forehead, and you’re gnashing your teeth. You may be in the grip of Web rage, according
eye candy
PUT any woman into a Sephora shop and it’s like watching a kid in a candy store. If that woman happens to be a cosmetics junkie, watch out! The response
Opinion and Response
EXCLUSIVE RESEARCH REPORT Survey Says: Better Than Expected All this talk about how catalogers had slashed circulation may be just that: talk. Among the
Transparent Managers
EXCELLENT LEADERS never forget that they are responsible for supporting the corporation, and they avoid derogatory comments about it. One essential skill
PC Mall Relaunches Former Egghead Site
Computer reseller PC Mall on Oct. 28 relaunched OnSale, an online marketplace and auction site. The Torrance, CA-based marketer is hoping to repeat the
Moving Forward in Reverse
LAST JUNE FEDEX GROUND EXPANDED its return options for catalog and online retailers by introducing a new Consolidated Return Service. This service targets
Operations and Management: Seven Tips for Better Picking and Packing
According to a catalog operations maxim, when it comes to picking and packing orders, the best-handled product is the least-handled product. Simply put,
Savings Banked
Ten years of miracle-managing your DC, and they still expect you to find ways to cut costs! It’s October, the first holiday book has dropped, and you