Chatworth Hall
Chat technology is here to stay, no more a despised stepchild of technology, cast out to languish on the barren moors of indifference. Online chat will
Operations & Fulfillment
Help Yourself
Has it struck you that personal service seems to be diminishing, if not outright disappearing? Companies rely more and more on tools like interactive
Mad Hatter’s Tea Party
It’s no coincidence that several articles in this issue deal with the importance of the relationship between retailers and customers, whether that relationship
Opinion & Response
Down on UPS Over the years we have heard and seen how the United Parcel Service seems to do everything it can to show its lack of concern and sheer disdain
A Chorus Line
We have to do the global standards, said Procter & Gamble Co. CIO Stephen N. David during his keynote address at this year’s Frontline Solutions Supply
Supply + Demand
The newfound glamour of supply chain management extends to retail technology as well. In a recent benchmark study titled Global CIO Outlook for Retail
Lock, Dock, and Barrel
The lockout of Pacific ports that the Pacific Maritime Association initiated during the last weekend in September underlined the rather downbeat tone
Pence Retakes Coldwater Top Spot
Dennis Pence, the founder of women’s apparel cataloger/retailer Coldwater Creek, reclaimed the CEO position in late September. He replaced Georgia Shonk-Simmons,
1+1=5
Anyone for a $6,000 shower curtain? Remember the $4,500 hammers the military used to buy? Even in the real world, extravagance and irresponsible spending
Hand It Over
There is more than one factor to consider in using automated systems rather than a manual process: seasonal volume, possible cost reductions, the total