CURTAIN CALL
One of the yardsticks of success in the trade magazine business is the extent to which publications like O&F support and cover industry events.
Operations & Fulfillment
ALMOST THERE
THE JOURNEY to achieving supply chain efficiency may well remind you at times of that summer vacation from hell. You know, the one with the whole family
LINE TAMING
It is essential to train staff consistently so that everyone gets the same message and performs each function exactly the same way Staff members conducting
The Late Show
Once again, a number of e-tailers took orders from consumers during this past holiday season and did not deliver as promised. Research firm Bizmetric’s
PC Connection to Lay Off 125
Merrimack, NH–PC Connection, a $1.45 billion computer cataloger, said on March 28 that it was eliminating 125 jobs, or 7.5% of its workforce, taking
Alloy As a Brand for All Media
Alloy is establishing itself as a Martha Stewart Omnimedi a for teens What started out as a snowboard apparel Website five years ago has evolved into
Pillar to Post
Turnover, technology, and CRM are the three most significant influences in the current call center market.
Lew Waddey on Outsourcing
Poor service is the inevitable result if you fail to take the time to manage the third-party fulfillment (3PF) selection process properly.
Good & Plenty
When you’re angling for a bigger piece of the pie, it’s just plain frustrating when the plate is out of reach. But when the product you need is missing from its pick slot, it’s a recipe for DC disaster.
MANY (unhappy) RETURNS
Ever think trying to return something to an online retailer is just not worth the trouble? You’re not alone. In a recent survey by PricewaterhouseCoopers,