Got that sinking feeling? Jeff Siegel explains how to contain international shipping costs
Roberto Milk knows first-hand the trials and tribulations of trying to keep high shipping charges at bay. He is the CEO of Novica.com, which ships arts,
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CUTTING EDGE TO LEADING EDGE: Voice Technology Emerges
Yes, it has emerged, and I’d like to take credit for the title, but that honor goes to Gerry Greenleaf, vice president of distribution for Hannaford Bros.
Time to Duck
Some games require practice and a lot of skill. Dodge ball is not one of them. As you may recall from your playground years, being a good dodge ball player
Top Ten Supply Chain Challenges
IT’s NOT TOO LATE to carry out your New Year’s resolution to fix your supply chain in 2004. Even if you’ve been, ahem, rather slow to get going, you can
Budgets How Much?
It’s 2010. Do you know where your staff is? Most likely, scattered across the globe. In a somewhat scary look at the future of IT in the United States,
Quality, Uncontrolled
Call centers are using and will continue to use, in increasing numbers voice recording systems to monitor agent quality. But these applications are not
Not Mad, Just Careful!
According to the Center for Consumer Freedom, the odds of getting mad cow disease are about the same as winning the Powerball lottery and getting struck
A Dynamic Space
SIZE MATTERS, at least if you are a merchant facing two related challenges: first, significantly expanding your product offerings, and second, being stuck
Five Experts in Search of an Author
Maybe it was fate. Or perhaps, serendipity. Either way, as I prepared to write this story I had several very different encounters with contact centers.
Give and Take
Like so many issues in the logistics and distribution industry, many small improvements to gain flexibility are often the best path to the greatest benefit.