BODY PARTS

| Bill Petersen

The context from which measurements are taken determines their value Scorecarding applications summarize and highlight data for quick analysis If you

LINE TAMING

| Tom Stute

It is essential to train staff consistently so that everyone gets the same message and performs each function exactly the same way Staff members conducting

The Late Show

| David Pluviose

Once again, a number of e-tailers took orders from consumers during this past holiday season and did not deliver as promised. Research firm Bizmetric’s

CURTAIN CALL

| Rama Ramaswami

One of the yardsticks of success in the trade magazine business is the extent to which publications like O&F support and cover industry events.

ALMOST THERE

| Doris Kilbane

THE JOURNEY to achieving supply chain efficiency may well remind you at times of that summer vacation from hell. You know, the one with the whole family

*WAR GAMES

| Lawrence Dean Shemesh

Would Waterloo have turned out differently if Napoleon had taken along a laptop? Perhaps not, but computer simulation models can serve as advanced tactical

WELL DEFINED

| Tom Stute

Estimation Sampling: A mini physical inventory involving 5% to 10% of products. Standard receiving and shipping cut-offs remain. The results are used

Merry Christmas, or Else

| David Pluviose

According to a recently released PricewaterhouseCoopers report, although overall holiday Internet sales went up, it is doubtful whether disgruntled online