Assist Cornerstone

| MCM staff

ASSIST’s e.System is a fully integrated end-to-end e-business solution for multi-channel selling opportunities. Using a single database saves you money

Smith-Gardner

| MCM staff

Smith-Gardner is the developer of WebOrder and MACS, the leading enterprise software systems for direct commerce. Clients include companies who

The Inner Child

| Rama Ramaswami

As I began writing what was going to be an editorial on management style, I came across an article in The Industry Standard (Oct. 30) reporting that dot.com

CommercialWare, Inc.

| MCM staff

As a leader in order management and fulfillment software, CommercialWare is redefining the direct-to-consumer market by delivering powerful solutions

CHANNEL YOUR POWER

| Julie Barton Miller

Managing multiple fulfillment avenues calls for a flawless performance. Get the choreography right with these steps from seven successful merchantsRemember

fenvessy on personnel

| MCM staff

Productivity Improvement and Cost Reduction The overall goals of the executive in charge of fulfillment should be three-fold:- provide fast order turnaround;-

customer service

| MCM staff

Customer service remains the cornerstone of direct-to-customer operations, just as it did when Stanley J. Fenvessy wrote his classic guide to fulfillment

fenvessy on personnel

| MCM staff

Writing the Job Description As in most enterprises, the success of a fulfillment operation depends, in large part, on the quality of its people at all

call center

| MCM staff

Vice President Profit and loss and strategic responsibility for the success of the telemarketing operation, including:- Profit and loss responsibility