Join us for the 2013 Operations Summit Conference

| MCM staff

Direct-to-customer merchandise sales are skyrocketing. Whether you sell to consumers or businesses, your direct-to-customer sales will be a crucial part of future growth and strategy. Which is why we are inviting you to attend the only conference exclusively about ecommerce and catalog operations & fulfillment: the 2013 Operations Summit.

USPS Package Business Shining Light Amid Record Loss

| Jim Tierney

Although the U.S. Postal Service incurred its worst net loss ever — nearly $16 billion for fiscal year 2012 — there was at least one shining light: its shipping and package business. Find out how the USPS has grown this segment.

Executive Roundtable: Agility, Speed, Realtime

| Jim Tierney

Our roundtable participants were Chris Bradley, CEO of Cuddledown; Paal Gisholt, CEO of SmartPak; Guy van Rooyen, president of Donna Salyers Fabulous Furs; Susan Landay, president and CEO of Trainers Warehouse; Matt Glerum, president of TravelSmith Outfitters; Phyliss Mosca, president of Ulla Popken; Steve Voigt, CEO of King Arthur Flour Co.; Vicki Updike, president of Miles Kimball Co.; Margot Murphy Moore, CEO of 1-800-HOMEOPATHY; and Russ Gaitskill, president and CEO of Garnet Hill.

Can QR Codes in Catalogs Lower PPC Costs?

| Brian Klais

QR codes are the ultimate shortcut, and that is what mobile consumers value most. One of the best shortcuts consumers had available until now is search, which, of course, costs marketers money to use.

Postal Pain Continues With First-Class Mail Changes

| Jim Tierney

Don Landis, vice president of postal affairs for catalog printer Arandell Corp., has seen it all in the mailing industry. At least until now. With the U.S. Postal Service filing a change in service standards to combat an oversized network and alter how First-Class Mail is delivered, Landis foresees a potentially chaotic future for the USPS