Assurance policy

| MCM staff

Daniel Knight is the director for fulfillment quality assurance (QA) for Home Shopping Network’s Roanoke, VA, distribution center. HSN is part of New

UPS Announces 2006 Rate Hikes

| John Fischer

United Parcel Service announced rate hikes for most of its U.S. small-package services, effective Jan. 2. The new rates include a 3.9% increase in commercial ground services and a 5.5% increase in air and international services.

Manifest Destiny

| MCM staff

There is an adage in business that your receptionist is your most important employee. After all, he is the most prominent personality of your company,

Delivering benchmarks

| Rama Ramaswami

We aren’t quite sure when the shipping and delivery departments left their modest lodgings in the recesses of the warehouse and entered the boardroom.

Best practices for shippers

| Peter M. Stiles

As competition for carrier resources becomes more intense, shippers that develop effective programs in collaboration with carriers are most likely to

Reducing shipping costs

| Rama Ramaswami

We live in what may be dubbed, to use a clich, the Information Age. No matter what you’re looking for, whether it’s advice on your love life or products

UPS to Buy Overnite

| John Fischer

United Parcel Service is buying Richmond, VA-based Overnite Corp for $1.25 billion. The acquisition will enable UPS to expand its ground freight services in North America