Rabbit, Run
The promise of Web access to any information is in theory a great idea, but there have been many obstacles which have made it very difficult to get immediate
Warehouse/Distribution Center
Once Upon a Time
This column, my last on systems for Operations & Fulfillment, is about transitions. In the months to come, I’ll be writing on applications, but I want
Reverse Gear
A company may outsource all or a portion of its operations. Typically, a firm that chooses to outsource the fulfillment portion of its business does so
Just for You
The sector of the direct-to-customer marketplace is populated by thousands of modest catalogs, single-product companies that do direct marketing through
SUPER MODEL
Oh, to sashay down a catwalk affecting an attitude of supercilious cool as the paparazzi gape in hushed reverence at your warehouse, which is absolutely
Profile: BILL MONK
Director of Logistics Nordstrom.com How long have you been in logistics? I didn’t go to school for it. I was a paperboy for nine years, and I always tried
Here, You Do It
Just as insects rely on cooperation and delgation to build complex social systems, business must rely on partnerships to build complex operations. Today’s
Smarter, Not Harder
Lack of consumer confidence and a slowdown in spending have begun to hurt catalogers. After years of double-digit growth, in recent months many companies
Four Walls, No Windows
This morning’s fluffy white clouds have turned into a full-scale thunderstorm, but it’s only when you walk out the door that you remember your umbrella
The 3-D Customer
Everything is going digital. Just think of all the little computer chips that surround us in our phones, TVs, CD players, watches, appliances, cash registers,