SPLIT PERSONALITY
An automated e-mail response costs about 25 cents per incident, compared to $1 for knowledge-based self-service, $6 for interactive voice response, $8
Warehouse/Distribution Center
No Clue
Total pricing for 3PF services is about 18% to 22% of gross sales Following the stock market, consumer confidence indices, and recent earnings reports
Nightmare on Main Street
Best fits will meet 70%-80% of your needs before modification Here’s an operations and fulfillment professional’s nightmare: After months of research
Talking Heads
Has the current economic slowdown affected your business?
Pearl Harbor a Real Gem for Military History Products Mailer
Fat-cat movie studio executives aren’t the only people delighting in the success of the blockbuster film Pearl Harbor. St. Paul, MN-based MBI, which produces
Lip Service
You may like your VOIP with a dash of CRM, but most contact centers go for the online meat and potatoes, as our special benchmark report reveals
Systematic Thinking
I have been actively involved in development and implementation of order management systems and warehouse management systems for over 20 years. I have
Talking Heads
What are the top trends in warehousing for 2002?
FOOL’S GOLD
Dot-com fever unearthed some pockets of pure gold ore, but many prospectors were left with only a few shiny rocks. The Forty-niners just may have a few things to teach the Ninety-niners
Sticker Shock
Pay up or lose: An in-depth look at the soaring costs of electronic customer relationship management