Promises, promises. All businesses make them, but the best actually deliver. Now is the time to conduct a post mortem of how well your multichannel business performed in holiday 2005 and to develop plans for improvement for holiday 2006. While it may seem early to start planning for the coming holiday season, now is the best time because your people will remember vividly the good and bad incidents,
Everyone knows that a positive shopping experience increases the likelihood that a customer will purchase again. Returns processing is a customer contact point and as such can provide you with a competitive edge, so long as you handle it properly. That
The more things change on the front end dazzling new merchandise, cool Websites, innovative marketing campaigns the more they stay the same on the back
One of our readers recently sent in the following question regarding per-order labor costs and how to calculate them: “Do the labor costs relate only to pickers and packers of the orders? What about management?
Like good household help, a good RFID provider is hard to find. And even if you manage to turn up one that seems suitable, the technology’s newness makes
Unlike fashion fads, trends in storage media are not cyclical. So while the current retro movement may mean that you can again wear all that polyester
Allocating sufficient resources to fund a distribution center move or expansion is a momentous undertaking that requires months of meticulous planning,
Although distribution centers have made quantum leaps in technology during the past few years, their material handling equipment has remained pretty much
It’s one thing to buy the best material handling equipment available, but quite another to keep it in shape. Few operations managers have the time to
Benchmarks are a longstanding staple of warehousing, used to measure everything from employee performance to daily shipments. But they’re not always standard,