COVID-19 has completely changed the grocery industry, challenging supply chains and product on hand as demand soared. E-grocery has seen a massive boost as shoppers have been concerned about going out. Many grocers had already begun investing in ecommerce solutions, but COVID-19 pushed it up to a need-to-have priority.
With states and localities reopening for business, experts wonder how grocers will continue to adapt, and how ingrained online buying patterns will be. We caught up with Jon Hauptmann, Senior Director of Retail Pricing and Analytics Solutions at Inmar Intelligence, in our latest MCM CommerceChat podcast to discuss Inmar’s recent e-grocery survey findings and what to expect as we move through phased re-openings.