BYOB™ Architecture Harmonizes Messaging Across Bots and Agents Sunnyvale, CA, June 16, 2020 — eGain (NASDAQ: EGAN), the leading provider of digital-first, omnichannel customer engagement solutions, today announced the expansion … Continue Reading →
Home furnishings retailer used Kibo’s Monetate to personalize customer experiences Dallas, TX, June 15, 2020 – Kibo, a leader in cloud commerce, announced that the company increased online conversion rates for those … Continue Reading →
week of 6/17/2020 Walmart Gives Shopify’s 1 Million+ Sellers Access to its Marketplace Walmart has made another move in the never-ending ecommerce battle with market leader Amazon, through an alliance … Continue Reading →
week of 6/15/2020 Cross-Border Shipping Costs Going Up July 1, More Hikes in January International shippers are going to face increased postal rates on July 1 as a September agreement … Continue Reading →
ChargeAfter continues to lead and innovate the global, multi-lender consumer financing market with an investment and strategic partnership with MUFG to further bolster the consumer’s buying power and provide personalized … Continue Reading →
Luxury retail bellwether Nordstrom saw ecommerce growth of 5% to more than $1 billion in the first quarter of 2020, while overall sales dropped nearly 40% as COVID-19 locked down its retail side, the company reported. Nordstrom is also evolving its model to focus more on off price locations and ecommerce than mall stores.
week of 6/3/2020 Nordstrom Sales Fall but Ecommerce Inches Up, Diversification Continues Luxury retail bellwether Nordstrom saw ecommerce growth of 5% to more than $1 billion in the first quarter … Continue Reading →
Those who have embraced omnichannel retailing by allowing customers to do everything from browsing to payment on their personal device have found it much easier to adapt with tactics like BOPIS to ensure the safety and health of employees and shoppers. The current crisis will serve as a catalyst for long-term process changes.
Amazon in Talks to Acquire Autonomous Vehicle Startup Zoox Amazon is in advanced talks to acquire self-driving car startup Zoox as it looks to expand its autonomous vehicle capabilities to … Continue Reading →
Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 5/27/2020 Target Sees Ecommerce Soar, But COVID-19 Costs Dampen Earnings Target found the COVID-19 outbreak to be a two-edged sword … Continue Reading →