Multichannel Merchant has announced it has selected finalists for its annual Excellence in Customer Experience Awards. Winners will be announced at a luncheon ceremony at the annual Operations Summit.
Multichannel Merchant for the week of 3/24/2016 No Foolin': Growing Global 45% Discount Ends April 1 Come to the Growing Global 2016 conference at the Duke Energy Convention Center in … Continue Reading →
Multichannel Merchant STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT week of 3/22/2016 The Rise of Social Media in Online Retail Social media is just a small portion of … Continue Reading →
Vermont Country Store trains its agents to go beyond basic product knowledge to see themselves as brand ambassadors, and treat each everyone like family. See how this ethic is instilled in reps, and how they use active listening to pick up on cross-sell and upsell opportunities, without the hard sell. You can also hear the brand go more in depth on the subject at Operations Summit 2016, April 12-14 in Cincinnati.
A new CBRE report has found that rapid growth in ecommerce returns is creating future demand for new or expanded facilities to handle reverse logistics. Find out how this trend is expected to play out and what the implications are for operations and fulfillment.
Companies are grappling with higher ecommerce return rates, and how to address reverse logistics as well as capturing the maximum value of inbound goods. Find out the results of the MCM Outlook Survey on ecommerce returns, and what can be done to keep the growing rates in check.
Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 3/18/2016 Week In Review: Bubble Wrap Becomes Unbreakable Pop… Pop… Pop Pop… Pop… Well, that's a … Continue Reading →
Multichannel Merchant for the week of 3/17/2016 Tweeting Up with Growing Global Keynoter Melissa O’Malley Multichannel Merchant held its first-ever tweet up Tuesday, featuring Growing Global keynoter Melissa O’Malley, PayPal’s … Continue Reading →
Multichannel Merchant STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT week of 3/15/2016 Join Us on Twitter March 15 for the Growing Global Tweet Up What are you doing … Continue Reading →
The Amazon effect is still having a major impact on DTC and ecommerce operations and fulfillment, judging by the results of the MCM Outlook Survey 2016. This impact is seen in the increasing frequency of same-day and next-day delivery offerings – and providers – as well as the growth in omnichannel operations, now seen as table stakes by many retailers. Find out more about the survey results and how they reflect industry trends.