Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 01/15/2016 Week in Review: The Omnichannel Conundrum Pureplay ecommerce retailers are disadvantaged by the high cost … Continue Reading →
Multichannel Merchant for the week of 01/14/2016 Alibaba Looks to Cash In with Ali Chinese New Year Shopping Festival The Ali Chinese New Year Shopping Festival will have a different … Continue Reading →
Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 1/13/2016 What is the Best Warehouse Management System Technology for Retailers? If you’re a retailer and looking to invest in … Continue Reading →
Multichannel Merchant STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT week of 1/12/2016 In the Midst of Mobile Madness, Cross-Channel Strategies Remain Crucial To meet the expectations of cross-channel … Continue Reading →
Despite all the doom and gloom news that came out of Macy’s, Inc. on Jan. 6, chairman and CEO Terry Lundgren said its omnichannel investments are paying off.
It’s hard to argue against that: In November and December, the company filled nearly 17 million online orders at macys.com and bloomingdales.com.
But Macy’s really has the same problem other omnichannel retailers are experiencing. They are sacrificing store-level salespeople at the expense of technology, and not finding a happy medium to make the omnichannel experience a positive one.
If Macy’s, Inc. was hoping for a modern-day Miracle on 34th St. the holiday season, it didn’t get one. The department store retailer had a bad holiday season, and will slash thousands of corporate and store-level jobs… and close a contact center.
Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 1/8/2016 Week in Review: Macy’s Downfall Sends an Omnichannel Message Despite all the doom and gloom … Continue Reading →
Multichannel Merchant for the week of 1/7/2016 Personalization and Hyper-Localization will Drive Explosive Growth in Global Commerce As businesses examine their physical and digital strategies, Pitney Bowes says personalization and … Continue Reading →
Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 1/6/2016 Omnichannel Retailer, Watch Out For These Customer Experience Hurdles If you're an omnichannel retailer, here's how you can eliminate … Continue Reading →
Multichannel Merchant STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT week of 1/5/2016 3 Steps to Successful Data Convergence A data convergence system that analyzes both online and offline … Continue Reading →