Measuring and Rewarding Reps for Telephone Selling

| Penny Reynolds

Creating a successful selling or upselling program is a matter of putting the right people on the phones, training them properly, and creating policies and incentives to make them successful.

MCM AWARDS 2010 FINALISTS

| MCM staff

The judges have selected the finalists in Multichannel Merchant’s MCM AWARDS. The judging panel named 51 print channel finalists and 21 Web channel finalists.

Eight reasons why direct mail still works

| Lois Brayfield

Multichannel marketers today tend to get caught up in the frenzy of the next greatest trend. What about Web 3.0? What’s the hot social networking application?

Office Depot Launches Holiday Gift Microsite

| Tim Parry

The goal of the flash site is to help consumers shop for gifts based on a recipient’s personality type and to promote special deals for the week up until Christmas, says Monica Luechtefeld, Office Depot’s executive vice president-e-commerce and direct marketing.

Signs of Life

| Jim Tierney

No one is expecting a blockbuster holiday, and that’s good we’re not likely to get one. But the sentiment for many by the end of the summer was that we

August Sales Roundup

| MCM staff

Recession-weary retailers were dogged by the dog days of August, judging by the months financial results for the companies tracked by Multichannel Merchant.