Henry Schein Boasts Diverse DC Staff

| Patrick Barnard

Looking to reduce employee turnover in your warehouse or distribution center? You might take a cue from medical, dental and veterinary supplies company Henry Schein, which is using a unique diversity model for staffing its 300,000-sq.-ft. distribution center in Indianapolis.

MCM Awards 2008

| MCM staff

It’s not easy to be the best In fact, it’s quite hard to put forth the effort that goes into flawless catalog creative, seamless Website navigation, unique,

Port of entry

| Tim Parry

It’s one thing to segment customers by behavior most merchants do. It’s another to sort them by origin. But that may be just as important for a multichannel

Contact Center Retention: A Supervisor’s Job

| Penny Reynolds

Everyone knows contact centers have high turnover rates. But many managers have little idea of what this churn is doing to their operations. They think they are helpless to do anything about it.

Financial Reports: JC Penney, Urban Outfitters

| MCM staff

J.C. Penney Co. (NYSE: JCP) saw total second-quarter sales slip 2.5%, to $4.28 billion, compared to $4.39 billion for the same period in 2007. Net income sank nearly 36%, to $117 million from $182 million for the second quarter last year. For the three months ended Aug. 2, same-store sales fell 4.3%; Internet sales increased 5.6%.